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The issue was marked as resolved following the player’s confirmation of receiving the winnings. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
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For Australian players, it is possible to select AUD as their preferred currency and process transactions using popular local methods. Most players won’t have any problems navigating through the mobile site, as it’s easy to find links to most sections and pages in the context menu or footer. There is a high chance that not every mentioned provider is available to all Australian players due to possible restrictions. In addition to playing top games at Caspero Casino, gamblers can also place sports bets at Caspero Sportsbook. While using the provider filter, players can see the number of available titles from each developer and even utilize A-Z sorting.
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Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The player from Germany had requested a withdrawal prior to submitting their complaint.
Customer support is made available on this gambling site. This is because today’s online payment platforms have capacity for split-second money transactions. This signals that you’ll need to opt for a different means of payment that the real money casino accepts. The deposit method you selected might be unobtainable for withdrawing money, so keep that in mind.
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Independent reviewers currently class Caspero Casino as legitimate and generally safe, with no systemic history of unpaid winnings or rogue behaviour reported so far. This is a mid-tier offshore licence – not as strict as MGA or UKGC, but widely used in the modern grey-market casino space. You’ll also find links to external responsible gambling organisations depending on your GEO (e.g., national helplines and self-assessment tools). Response quality from independent reviews is generally rated as fast and informed, with no widespread pattern of ignored tickets or unresolved complaints. Live casino and tournaments load smoothly as long as your connection is stable. If you plan to play long-term, climbing the ladder matters.
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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500.
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- The deposit method you selected might be unobtainable for withdrawing money, so keep that in mind.
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- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
- The rollover requirements for the online slots spins are 40 times.
- Caspero Casino is operated by NovaForge LTD and holds an online gambling licence from the Government/Authority of Anjouan (Union of Comoros).
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- The club usually offers events from more than 30 categories.
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